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Cookie policy

Govia Thameslink Railway Limited ("Gatwick Express", “Great Northern”, "Southern Railway", “Thameslink” / “we” / “us” / “our”) Cookie Policy

In line with other web sites & mobile apps, we use cookies (a small data file), web logs, mobile advertising ID’s (GAID or IDFA) & location data (Wifi & BLE Beacon technology) to analyse site usage & track user behaviour to help improve the services we offer. When you use our website or mobile app these devices allow us to identify you as a user and recognise any information we have collected but do not personally identify you. When we serve advertising we may allow authorised third parties to use cookies or location data. These may provide general information about you for greater customisation. If you wish you can usually block cookies using the settings in your web browser or disable your mobile advertising ID in your privacy settings on your mobile device.

1. What are Cookies?

Cookies are small text files that are placed onto the hardware device you use to browse the internet (e.g. your Computer, Smartphone or Tablet, your “device”) by websites and apps that you visit. Cookies contain information about your visits to that website or app and the purpose of cookies is to enable our websites and apps to remember you, and your browsing habits, when you visit again in the future.

2. How do we use Cookies?

Cookies perform many different functions, from remembering that you are logged in during visits to what user preferences you may have selected. They also help us to identify which of our web pages are the most popular and what type of journey a visitor has through our site and apps.

Cookies help us plan the content and layout of our site and apps and recognise returning visitors that have been to our site and apps before. They therefore play an important role in helping us to enhance the usability and performance of our site and apps to improve your visits. For more information about cookies, please visit

In order to help us understand how many visitors we have, which pages are visited, and to help us develop future improvements to our site and apps, reporting and analysis is carried out using Google Analytics who will place cookies on your device. For more information on Google cookies we recommend you visit the Google website which outlines Google’s privacy policy and how to opt-out of tracking.

We do not use cookies to collect information that could identify you personally during your visit to our site and apps [unless you create an account or log in to purchase a ticket from us]. A list of the cookies that we use when you visit our site is contained in the table below.

Types of cookie that may be used during your visit to our website are:

  • Session cookies
  • Session and permanent cookies
  • Anonymous permanent cookies
  • Cookie to individually identify users who have logged in
  • Third party cookies
  • First party cookies

3. What Cookies are used by this Site?


4. Web beacons

Web beacons are usually 1 pixel size transparent images that help website owners track the activity of users on certain website pages. They can also send the tracking server (ie. us, or our technology partners) information in cookies – such as whether an HTML email with a web beacon in it has been opened. We use web beacons together with cookies to help us understand how you interact with our website, apps, and the emails we send you, to help us improve your experience, to ensure that content is relevant to you, and to better manage our website, apps, and email content.

Further details on web beacons, and how to manage them, can be found here:

5. How can I manage cookies?

There are a number of options available. You can control the use of cookies on your device by using the settings in your web browser (e.g. Chrome, Internet Explorer, Firefox). For more detailed information about cookies (including how to manage their use via your browser) go to

Please note: by deleting cookies in your browser you will be unable to login, purchase tickets or use some parts of the site and apps.

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