Our Twitter account is active 24/7. Learn more about what we can help you with when you reach out on Twitter.
What we can help you with on Twitter
Our trainer tweeters have their fingers on the keyboard 24/7 everyday except Christmas. We're ready to provide you with:
- The latest travel information
- Answers to questions
- Travel advice
- A friendly chat
As well as keeping you up-to-date on how our Gatwick Express is running, we like to hear and share good news. Twitter is also about having fun and we appreciate the humour of our followers.
Join the conversation - Follow @GatwickExpress
What we can't help with on Twitter
If you have a detailed question that needs a detailed answer, we may have to refer you to our Customer Services team. Twitter is great for quick questions and news updates, but it's not the best way to get help when things get too complicated for 140 characters.
There are also times when we get too many comments to respond to. This can happen during major disruption. In times like those, we will let you know on Twitter and provide a link to our live running webpage. We'll also focus on responses which benefit the greatest number of passengers. So please bear with us if we can't respond to your particular question.
If your question isn't related to train running information or general issues, we may need to direct you to another team at Gatwick Express.
We always aim to be polite and considerate to our followers, we ask that you communicate with us in the same way. We understand that it can be frustrating when things go wrong, but we won't engage with Tweets that are abusive.
In cases of repeated or sustained abuse, we may have no choice but to block an account. But we hope this won't be necessary. Keep it friendly and we'll be here to help.
Please don't take or post photographs of staff or name them on Twitter. If this happens, we will kindly ask you to remove the post. If you want to make a complaint against a member of staff, please contact Customer Services.