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How we're performing

Whether you’re catching a plane or travelling to central London, you need a reliable train service. That’s why we’re committed to high performance

Reliability and punctuality

We have met specific performance targets set by the rail regulator that we must meet. Our services are measured against these targets.

See our latest monthly performance report.

If you're delayed by 15 minutes or more, you may be entitles to compensation. Find out more about Delay Repay.

Daily performance report

We share our performance statistics for the previous day by midday of the following day.

You can see the percentage of trains that arrive at their destination within:

  • Five minutes of their scheduled time. This is called PPM
  • 50 seconds of their scheduled time. This is called Right Time.

Monday 20th November 2017

Route PPM Right Time
Thameslink 83.8% 63.6%
Southern Mainline 67.8% 31.6%
Southern Coastway 77.9% 44.3%
Southern Metro 65.9% 34.0%
Gatwick Express 71.7% 34.9%
Great Northern 64.2% 27.9%
Total 71.9% 39.4%

Rail passenger numbers

The number of passengers using National Rail has continued to grow, and these latest statistics show the direct impact this growth has had on levels of train crowding in a number of major cities.

View Capacity PIXC Data

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